Choose the option that suits you

Each project is a complete solution for your business. Click an option to learn more.

Basic package

Basic support — peace of mind for your website

We handle updates, backups, and error resolution to keep your website reliable and secure.

Who it suits:

For brochure website and landing page owners
For freelancers and small companies
For those who want regular technical support

What's included:

CMS and plugin updates
Data backups
Technical error fixes
Website uptime monitoring
SSL setup and protection against hacking

Advantages:

Consistently stable operation
Fast error resolution
Suitable for small websites
The right price

Cost:

from 10 000 ₽ / month

What does support include?

A full range of features for your project

Technical support and error fixes
We resolve bugs, layout issues, and functionality errors as quickly as possible
Content updates
We add new pages, copy, photos, products, promotions, and news
CMS, plugin, and module updates
We keep systems up to date so your website stays stable and secure
SEO support and analytics
Meta tag, keyword, text, and image optimization
Data backups and protection
Regular backups and protection against hacking and failures
Integrations and connection of new services
CRM, messenger, payment system, and chatbot setup
Consultations and recommendations
We suggest design, UX, and functionality improvements
Round-the-clock support
We handle urgent questions and problems at any time

Reliable website support — stable operation and peace of mind

Why choose Pixel Build?

Experience and reliability - over 200 websites under our support, with proven processes and solutions
Transparent pricing and terms - clearly defined services and prices, without hidden charges
Fast problem resolution - minimizing website downtime and responding immediately to bugs and inquiries
Saving the client's time and resources - you focus on your business; we focus on the website
A personal approach - every website is unique, and every support plan is tailored to the client's needs
A comprehensive approach - design, functionality, security, analytics — everything under control

Why companies trust us with support

How we create websites

Request and priority

The client submits a request through a form or a manager

Analysis and diagnosis

We investigate the problem and estimate the time and resources needed to solve it

Task planning and allocation

We develop an action plan, assign specialists, and set deadlines

Performing the work

We fix errors, update content, and connect new features and integrations

Testing and quality control

Checking correct website operation after all changes

Report and recommendations

Sending the client a report and advice on website and UX improvements

Website examples

Supply chain management

Example brochure website: Supply chain management

RiKEDOM

Example brochure website: RiKEDOM

Scientific and practical seminar “Silk Road”

Example brochure website: Silk Road scientific and practical seminar

ALINA babyshop

Example online store: ALINA babyshop

Элементарные Кухни

Example online store: Элементарные Кухни

VAN LAV

Example online store: VAN LAV

BALSER

Example online store: BALSER

Skatinger

Example online store: Skatinger

Комфорт маркет

Example online store: Комфорт маркет

Doog Food

Example online store: Doog Food

Media Insider agency

Example brochure website: Media Insider Agency

МотоЛогист

Example brochure website: МотоЛогист

Ламинарпулс

Example brochure website: Ламинарпулс

OOO Заборы экспресс

Example brochure website: ООО Заборы Экспресс

ЖекА — always by your side

Example brochure website: ЖекА — always by your side

Образ Beauty Salon

Example brochure website: Образ Beauty Salon

13-08

Example landing page: 13-08

Angelica White Beauty Academy

Example landing page: Angelica White Beauty Academy

Фабрика вкуса на Неве

Example landing page: Фабрика вкуса на Неве

Salonkuhni

Example landing page: Salonkuhni

We’ll help you find a quick, affordable solution for your business

Our manager will contact you and explain which services can help you achieve your goals.

Frequently asked questions

How long does it take to fix an error?

Timelines depend on the complexity and nature of the problem. Minor technical issues or content edits are usually resolved within a few hours. More extensive work — such as code changes, restoring features after a failure, or server maintenance — may take up to 1–2 business days. We always aim to fix errors as quickly as possible so your website remains stable and available to users.

Can I add new pages myself?

Yes, of course. We provide full access to the content management system (CMS) and train you or your staff to use it. You can add pages, edit text, replace images, and publish news yourself. If needed, we can also prepare step-by-step instructions or a video guide to make editing easier.

What if a feature breaks after an update?

If something stops working correctly after a system or plugin update, we immediately analyze the situation, identify the cause, and roll back to the previous stable version if necessary. We then fix the error and test the update again. Our goal is to ensure updates run smoothly without affecting website stability.

Do you support integrations with new services?

Yes, we can connect and configure integrations with modern services: CRM systems, payment gateways, messengers, chatbots, email services, analytics systems, and other external platforms. This helps automate processes, improve customer interactions, and make your business more efficient.

Is round-the-clock support available?

Yes, emergency support is available 24/7. If a failure occurs, your website goes down, or a critical error appears, you can contact us at any time. We respond promptly and begin restoring the website. Scheduled tasks follow standard working hours, but emergencies are handled at any time of day.

How often are backups made?

Backups are made at least once a week to protect the website from data loss. On request, we can configure automatic daily backups. Copies are stored on remote servers, and we can quickly restore the website to working order from a backup when needed.

Do you support SEO and analytics?

Yes, we provide technical and content optimization: adjusting meta tags, selecting keywords, configuring page structure, and tracking metrics in analytics systems (Google Analytics, Yandex Metrica, etc.). We also provide user behavior reports and recommendations for better search visibility.

Can I change my support package during the service?

Yes, you can change your maintenance package at any time. We select the best option for your current tasks and website load. If you need more resources or services — such as SEO support, faster pages, or additional features — we can easily revise the terms and upgrade the package without losing existing data.

What if my website is outdated and needs a redesign?

If your website is outdated or technically limited, we will redesign it while preserving its entire structure and content. We will improve its appearance, adapt it to modern devices, speed up page loading, and add features if needed. All without losing data or SEO rankings.

Is support billed per task or by subscription?

We offer two convenient ways to work together. The first is a monthly subscription with a fixed fee for ongoing maintenance and technical support. The second is payment for completed work, when you contact us only as needed. You can choose either option or combine them depending on your workload.

Full-service support for websites and digital solutions